How credits are used
Kyboa uses one credit balance for all supported screening and registry activities.
Screenings
- Name-only screenings: 1 credit per person or organisation.
- Registry-supported company screenings: 1 credit for the company, plus 1 credit for each distinct director, shareholder or other related party included in the screening.
- Entity screenings: The same per-person and per-organisation credit rules apply.
Company registry lookups
- Free in-app lookups (0 credits): Cambodia, Thailand, Hong Kong, Japan, Laos, Myanmar, Taiwan and the Labuan FSA directory.
- Malaysia premium registry: 15 credits per official company profile.
- Singapore premium registry: 25 credits per official company profile.
Premium registry information is available to all active accounts with sufficient credits. Screening charges are additional to any premium registry lookup cost.
Learn more about how credits work, including examples
How prepaid credits work
Prepaid credits provide a flexible way to pay for occasional screenings and supported company registry lookups without an ongoing subscription. Screening uses one credit for each distinct person or organisation included, with alternate, translated and previous names of the same party covered by that credit. Premium Malaysia and Singapore company profile lookups have additional credit costs, explained on How Credits Work.
Purchase once
Choose a prepaid credit package. After your account is established, additional packs can be purchased through Billing in Kyboa. Credits are added when payment is confirmed.
Credits do not expire
Unused prepaid credits remain available for future checks and supported registry lookups, making them suitable for irregular or transaction-based requirements.
No monthly reset
Your remaining credit balance carries forward and is not replaced or refreshed at the start of each month.
Top up when needed
Purchase another package whenever your balance is running low. Additional credits are added to your existing account balance.
Prepaid accounts do not receive a recurring subscription allowance. Screening uses one credit per distinct person or organisation, while premium company profile lookups use the applicable published credit amount. Additional prepaid purchases increase the same available credit balance.
Are prepaid credits right for me?
Prepaid credits are designed for organisations with legitimate but irregular screening requirements, particularly where checks are needed at a specific transaction, contract or engagement stage.
Real estate and property transactions
Screen buyers, sellers, counterparties, companies or associated individuals when a property transaction takes place.
Legal and professional services
Perform checks when preparing contracts, handling client matters, advising on transactions or beginning a new professional engagement.
Occasional business screening
Suitable for organisations that need proper screening reports and audit records but do not have predictable monthly credit usage.
Need ongoing monitoring, a regular subscription credit allowance or recurring CDD workflows? Compare subscription plans.
Frequently Asked Questions
Common questions about prepaid balances, expiry, purchases and credit consumption.
Do prepaid credits expire? Show answer Hide answer
No. Unused prepaid credits do not expire or reset monthly. They remain available while your account is active and in good standing.
Are unused prepaid credits refundable? Show answer Hide answer
No. Prepaid credit purchases are non-refundable once the credits have been added to your Kyboa account.
Should I choose prepaid credits or a subscription plan? Show answer Hide answer
Prepaid credits are suitable for occasional or transaction-based screening. Subscription plans provide better value for regular screening activity, ongoing monitoring and recurring CDD workflows.
How many credits does a screening use? Show answer Hide answer
Screening uses one credit per distinct person or organisation included. A name-only individual or company screening usually uses one credit; screening directors, shareholders or other related parties increases the total. Alternate, translated and previous names for the same person or organisation do not use additional credits. Paid official Malaysia and Singapore company profile lookups use additional credits from the same balance. See How Credits Work.
How do I purchase or top up prepaid credits? Show answer Hide answer
If you are new to Kyboa, contact us to arrange a prepaid account and an initial credit package. Once your prepaid account is established, an account administrator can purchase additional credit packs through the Billing page in Kyboa. Credits are added after payment is confirmed.
