How credits are used
Kyboa uses one credit balance for all supported screening and registry activities.
Screenings
- Name-only screenings: 1 credit per person or organisation.
- Registry-supported company screenings: 1 credit for the company, plus 1 credit for each distinct director, shareholder or other related party included in the screening.
- Entity screenings: The same per-person and per-organisation credit rules apply.
Company registry lookups
- Free in-app lookups (0 credits): Cambodia, Thailand, Hong Kong, Japan, Laos, Myanmar, Taiwan and the Labuan FSA directory.
- Malaysia premium registry: 15 credits per official company profile.
- Singapore premium registry: 25 credits per official company profile.
Premium registry information is available to all active accounts with sufficient credits. Screening charges are additional to any premium registry lookup cost.
Learn more about how credits work, including examples
Billing and allowances
Kyboa keeps subscription billing and monthly credit allowance resets separate, so invoices and credit usage are easy to understand.
Billing renews on your start date
Monthly, quarterly and annual subscriptions renew on your billing anniversary date, based on when your plan starts.
When credits reset
Monthly and quarterly subscriptions receive a monthly credit allowance, resetting on the 1st of each month. Annual subscriptions receive 12 months of credits upfront after payment, with the allowance renewing on the paid subscription anniversary.
Full allowance from the start
Receive your full monthly credit allowance when starting a monthly or quarterly subscription, even part-way through a month. Annual subscriptions receive their full annual allowance upfront after payment.
Upgrade when you need more
You can upgrade immediately for more capacity, or schedule changes from your next billing date. Downgrades take effect from the next billing date.
Which plan should I choose?
Choose the plan that best matches your expected monthly credit usage and how actively your team handles onboarding, review and monitoring.
Choose Starter if
You need a structured AML, KYC or KYB screening process but your monthly credit usage is modest. Starter is suitable for smaller teams, early-stage compliance workflows or occasional screening with proper reports and audit records.
Choose Professional if
You screen customers or counterparties regularly and want more room for onboarding, periodic review and monitoring. Professional is likely the best fit for teams with regular compliance activity.
Choose Growth if
You have higher credit usage, multiple teams, multiple jurisdictions or a larger monitored entity base. Growth is suitable for frequent onboarding, recurring monitoring and broader compliance operations.
Need something smaller? If the public plans do not fit your current volume, contact us to discuss trial access or lower-volume onboarding options.
Frequently Asked Questions
Common questions about billing periods, credit allowances, plan changes and premium company registry lookups.
What happens if I use all my subscription credits? Show answer Hide answer
If you use all your available credits, you will not be able to start additional screenings or premium registry lookups until sufficient credits become available.
Your next full allowance becomes available when your subscription period renews, whether that is monthly, quarterly or annually.
If you regularly need more credits, contact us to discuss upgrading your plan. Separate credit top-ups for subscription accounts are not currently available.
Do higher plans include different features? Show answer Hide answer
No. Starter, Professional and Growth all include the same core screening, Entity monitoring, reporting, audit trail and Developer API functionality.
The main differences are the price and size of the credit allowance. Higher plans simply provide more credits and can be more cost-effective.
Can more than one user use the same credit balance? Show answer Hide answer
Yes. Each account can have unlimited authorised users from the same organisation, with no per-seat fee. They share the account credit balance for screening and supported premium registry lookups. Accounts may not be shared across unrelated organisations or used for resale or pass-through screening without written agreement.
Can I trial Kyboa before choosing a paid plan? Show answer Hide answer
Trial access may be available at our discretion. Contact us with your expected use case, jurisdiction focus and screening volume so we can suggest the most suitable starting point.
Do company and individual screenings use the same number of credits? Show answer Hide answer
Not always. A name-only screening of one individual or company uses one credit. Screening a company together with directors, shareholders or other related people or organisations uses one credit for each distinct included party. Alternate and previous names of the same party are included without extra credits. Official Malaysia and Singapore company profile lookups have additional credit costs, deducted from the same balance. See How Credits Work.
