Can I change plans later?

Yes. You can contact us to arrange an upgrade or downgrade, or discuss changing your billing frequency.

Depending on the agreed change, it may take effect immediately or from a future billing date. Any adjustment to your credit allowance will depend on your new plan, billing frequency and applicable payment terms.

Contact us to discuss the options available for your account.

Can I trial Kyboa before choosing a paid plan?

Trial access may be available at our discretion. Contact us with your expected use case, jurisdiction focus and screening volume so we can suggest the most suitable starting point.

Can more than one user use the same credit balance?

Yes. Each account can have unlimited authorised users from the same organisation, with no per-seat fee. They share the account credit balance for screening and supported premium registry lookups. Accounts may not be shared across unrelated organisations or used for resale or pass-through screening without written agreement.

Do company and individual screenings use the same number of credits?

Not always. A name-only screening of one individual or company uses one credit. Screening a company together with directors, shareholders or other related people or organisations uses one credit for each distinct included party. Alternate and previous names of the same party are included without extra credits. Official Malaysia and Singapore company profile lookups have additional credit costs, deducted from the same balance. See How Credits Work.

Do higher plans include different features?

No. Starter, Professional and Growth all include the same core screening, Entity monitoring, reporting, audit trail and Developer API functionality.

The main differences are the price and size of the credit allowance. Higher plans simply provide more credits and can be more cost-effective.

Do unused subscription credits roll over?

No. When a new paid monthly, quarterly or annual subscription allowance becomes effective, it replaces any unused credits from the previous period. Credits do not accumulate or roll over between subscription periods.

Prepaid credits are different: they do not expire.

Does entity monitoring cost extra?

Entity monitoring is included in the platform without a separate monitoring subscription fee. Each completed monitoring screening uses credits from the account balance, with one credit for each distinct person or organisation included in that screening.

How much do the plans cost?

Kyboa pricing is available in USD, SGD, MYR and THB. Starter costs USD 99/month, Professional at USD 149/month, and Growth at USD 349/month, with equivalent local currency pricing shown on the Pricing page. Annual subscribers receive a discount.

What billing periods are available?

Kyboa supports monthly, quarterly and annual billing.

What happens if I use all my subscription credits?

If you use all your available credits, you will not be able to start additional screenings or premium registry lookups until sufficient credits become available.

Your next full allowance becomes available when your subscription period renews, whether that is monthly, quarterly or annually.

If you regularly need more credits, contact us to discuss upgrading your plan. Separate credit top-ups for subscription accounts are not currently available.

What happens if my subscription renewal payment is delayed?

If your renewal payment is delayed, Kyboa may continue allowing screening during an eligible grace period using credits remaining from your previous paid subscription period. No new credits are added until your renewal payment is confirmed.

If the grace period ends without payment, your account may become Restricted, preventing new screenings and paid registry lookups. An eligible overdue renewal payment can restore access and provide the full allowance for the original scheduled subscription period, without moving your next renewal date.

If the original renewal invoice is no longer payable, contact us to arrange reactivation.

What plans are available?

Kyboa offers Starter, Professional and Growth subscription plans, with monthly, quarterly and annual billing options.

The full allowance for your selected billing period is available upfront after confirmed payment, from the start of that period.

All subscription plans include the same core features, and credits can be used for screening and supported premium registry lookups. Prepaid credit packages are also available for businesses that prefer not to subscribe.

See our Pricing and How Credits Work pages for more information.

When does my subscription credit allowance renew?

Subscriptions receive their full annual credit allowance upfront upon payment, and the allowance renews at the paid subscription anniversary. Unused subscription credits do not roll over.

When does my subscription renew?

Your subscription renews on its billing anniversary, based on whether you pay monthly, quarterly or annually.

For example, a monthly subscription starting on 15 January ordinarily renews on 15 February, while a quarterly subscription starting on 15 January renews on 15 April.

Your billing anniversary does not normally change if a renewal payment is made early or late. A new credit allowance becomes available only after the renewal payment is confirmed and the applicable subscription period has started.

If a payment is delayed, the normal grace and account access rules apply.

Which currencies does Kyboa support?

Kyboa has localised pricing in USD, SGD, MYR and THB. Your billing currency will be agreed when your account is set up.