Are prepaid screening credits different from Premium Registry Credits? Show answer Hide answer

Yes. Prepaid screening credits are used to run individual or company screenings. Premium Registry Credits are a separate balance used for enhanced company information from supported paid registries. A company screening may therefore use one prepaid screening credit and, where selected, one Premium Registry Credit.

Are unused prepaid screening credits refundable? Show answer Hide answer

No. Prepaid screening credit purchases are non-refundable once the credits have been added to your Kyboa account.

Do prepaid screening credits expire? Show answer Hide answer

No. Unused prepaid screening credits remain available in your Kyboa account until they are used.

How do I purchase or top up prepaid credits? Show answer Hide answer

Select a package and contact us through the website. We will issue an invoice in your selected billing currency and add the credits to your Kyboa account after payment.

Should I choose prepaid credits or a subscription plan? Show answer Hide answer

Prepaid credits are suitable for occasional or transaction-based screening. Subscription plans provide better value for regular screening volumes, ongoing monitoring and recurring CDD workflows.

What does one screening credit cover? Show answer Hide answer

One screening credit covers one individual or company screening. Premium Registry Credits are separate and may be required for enhanced company information from supported paid registries.