Are unused prepaid credits refundable? Show answer Hide answer
No. Prepaid credit purchases are non-refundable once the credits have been added to your Kyboa account.
Do prepaid credits expire? Show answer Hide answer
No. Unused prepaid credits do not expire or reset monthly. They remain available while your account is active and in good standing.
How do I purchase or top up prepaid credits? Show answer Hide answer
If you are new to Kyboa, contact us to arrange a prepaid account and an initial credit package. Once your prepaid account is established, an account administrator can purchase additional credit packs through the Billing page in Kyboa. Credits are added after payment is confirmed.
How many credits does a screening use? Show answer Hide answer
Screening uses one credit per distinct person or organisation included. A name-only individual or company screening usually uses one credit; screening directors, shareholders or other related parties increases the total. Alternate, translated and previous names for the same person or organisation do not use additional credits. Paid official Malaysia and Singapore company profile lookups use additional credits from the same balance. See How Credits Work.
Should I choose prepaid credits or a subscription plan? Show answer Hide answer
Prepaid credits are suitable for occasional or transaction-based screening. Subscription plans provide better value for regular screening activity, ongoing monitoring and recurring CDD workflows.
