Are prepaid screening credits different from Premium Registry Credits?

Yes. Prepaid screening credits are used for screening subjects, with one credit consumed for each person or organisation screened. A company screening may therefore use multiple prepaid screening credits when directors, shareholders or other associated parties are included. Premium Registry Credits are a separate balance used for enhanced company information from supported paid registries, so a company screening may consume both screening credits and a Premium Registry Credit.

Are unused prepaid screening credits refundable?

No. Prepaid screening credit purchases are non-refundable once the credits have been added to your Kyboa account.

Do prepaid screening credits expire?

No. Unused prepaid screening credits remain available in your Kyboa account until they are used.

How do I purchase or top up prepaid credits?

Select a package and contact us through the website. We will issue an invoice in your selected billing currency and add the credits to your Kyboa account after payment.

Should I choose prepaid credits or a subscription plan?

Prepaid credits are suitable for occasional or transaction-based screening. Subscription plans provide better value for regular screening activity, ongoing monitoring and recurring CDD workflows.

What does one screening credit cover?

One screening credit covers one person or organisation screened. Alternate, translated and previous names for the same person or organisation are included within the same credit. A company screening may use multiple screening credits when directors, shareholders or other associated parties are screened. Premium Registry Credits are separate and may be required for enhanced company information from supported paid registries.