Answers to common questions about Kyboa screening, datasets, reports, platform workflows and compliance research.
Questions about the screening lists, watchlists, sanctions data, adverse media checks, web discovery and KYB data sources used by Kyboa.
News and web discovery results are review signals. They may help identify articles, public references or background context, but they should be reviewed carefully before any conclusion is drawn.
Yes. The consolidated sanctions dataset includes Malaysia sanctions sources alongside global and regional sanctions lists relevant to cross-border AML screening.
Yes. The consolidated sanctions dataset includes Singapore sanctions sources alongside UN, US, UK, EU and other international sanctions sources.
Yes. The consolidated sanctions dataset includes Thailand sanctions sources alongside global and regional sanctions sources.
No. A no-match result means the configured screening checks did not return a relevant match at the time of screening. It does not prove absence of risk.
Questions about creating maintained entity records, recurring screenings, monitoring alerts, review decisions and ongoing CDD workflows.
The maintained entity record can be populated or refreshed from supported company information where available. Availability, data depth and cost vary by jurisdiction.
Yes. Kyboa supports maintained records for both company KYB and individual KYC workflows.
Yes. Paused entities remain visible but are not included in scheduled monitoring. Archived entities are retained as historical records and are also not monitored.
Yes, for entity-linked records. Review decisions can be saved against stable result identities so later entity screenings can treat known dismissed results separately from active review items.
Not necessarily. Account-level alert mode controls whether alerts are off, sent for every completed automated monitoring run, or sent only when specific changes are detected.
General questions about who Kyboa is for, how the platform works, trial access, onboarding and whether it is suitable for your organisation.
Yes. Kyboa is designed to produce structured reports and maintain a record of what was screened, when checks were run, what results were returned and how the screening outcome was presented.
No. Kyboa helps structure screening, monitoring, reporting and evidence, but users remain responsible for reviewing results, applying internal policy, escalating where appropriate and making final decisions.
Yes. Kyboa supports individual screening for KYC workflows and company screening for KYB workflows, including related people such as directors, officers, shareholders or beneficial owners where that information is available or maintained by your team.
No. Kyboa is built for smaller and mid-sized organisations that need a credible screening and CDD process but do not want enterprise contracts, heavy implementation projects or opaque pricing.
Kyboa screens companies and individuals against global sanctions, PEP and watchlist data, with news and web discovery used to support adverse media and background review.
No. Prepaid credit purchases are non-refundable once the credits have been added to your Kyboa account.
No. Unused prepaid credits do not expire or reset monthly. They remain available while your account is active and in good standing.
If you are new to Kyboa, contact us to arrange a prepaid account and an initial credit package. Once your prepaid account is established, an account administrator can purchase additional credit packs through the Billing page in Kyboa. Credits are added after payment is confirmed.
Screening uses one credit per distinct person or organisation included. A name-only individual or company screening usually uses one credit; screening directors, shareholders or other related parties increases the total. Alternate, translated and previous names for the same person or organisation do not use additional credits. Paid official Malaysia and Singapore company profile lookups use additional credits from the same balance. See How Credits Work.
Prepaid credits are suitable for occasional or transaction-based screening. Subscription plans provide better value for regular screening activity, ongoing monitoring and recurring CDD workflows.
Questions about Kyboa plans, subscription credit allowances, prepaid credits, premium registry lookup costs, billing, cancellation and refunds.
Trial access may be available at our discretion. Contact us with your expected use case, jurisdiction focus and screening volume so we can suggest the most suitable starting point.
Yes. Each account can have unlimited authorised users from the same organisation, with no per-seat fee. They share the account credit balance for screening and supported premium registry lookups. Accounts may not be shared across unrelated organisations or used for resale or pass-through screening without written agreement.
No. Starter, Professional and Growth all include the same core screening, Entity monitoring, reporting, audit trail and Developer API functionality.
The main differences are the price and size of the credit allowance. Higher plans simply provide more credits and can be more cost-effective.
Kyboa supports monthly, quarterly and annual billing.
If your renewal payment is delayed, Kyboa may continue allowing screening during an eligible grace period using credits remaining from your previous paid subscription period. No new credits are added until your renewal payment is confirmed.
If the grace period ends without payment, your account may become Restricted, preventing new screenings and paid registry lookups. An eligible overdue renewal payment can restore access and provide the full allowance for the original scheduled subscription period, without moving your next renewal date.
If the original renewal invoice is no longer payable, contact us to arrange reactivation.
Questions about screening reports, PDF exports, audit records, evidence, timestamps, risk ratings and how results should be reviewed.
No. Screenings and reports are point-in-time records. Re-screening creates a new record so teams can review screening history over time.
No. Review decisions affect later entity-linked screenings, not already completed screening outputs. Historical reports remain point-in-time records.
Yes. Reports can be viewed in the platform and exported as PDF files for internal records, client files or review packs.
Where supported and relevant, company KYB reports can include registry-enhanced information as part of the screening and CDD workflow. Kyboa is not positioned as a replacement for official registry searches where a user only needs registry data.
No. A report presents screening results for review. A potential match must be assessed manually using the available identifiers, source information and internal compliance process.
Questions about running quick screenings, company and individual checks, screening steps, adverse media, web checks and the difference between one-off screening and monitored entities.
Yes. Kyboa supports individual screening for KYC workflows and company screening for KYB workflows. Company screenings can also include related people, such as directors, officers, shareholders or beneficial owners where that information is available or manually maintained.
No. Kyboa provides screening results, risk indicators, confidence context and reports to support your review process. Your team remains responsible for the final onboarding, escalation or rejection decision under your own compliance policy.
Yes. Kyboa performs adverse media discovery using public news and web search, then presents relevant results for review. These checks help surface useful context, but they do not replace a full investigation or legal due diligence process.
Risk ratings are calculated using deterministic rules based on active screening signals such as sanctions or watchlist candidates, PEP context and adverse media results. The rating is designed to support review, not to make a legal determination.
No. The adverse media and web background checks are discovery tools that search public news and web results for review. They are designed to save time and create a repeatable audit record, not to guarantee that every relevant article, court record or regulatory notice has been found.
